Shipping Policy

Last updated: August 23, 2026

Thank you for shopping with The Pet Toybox. We work with fulfillment and supplier partners to get your pet products delivered to you. Please review the information below regarding shipping and delivery.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

Please note that processing times may vary depending on product availability, order volume, weekends, holidays, and supplier processing times.

Shipping & Delivery Times

Delivery times may vary depending on the product, shipping destination, carrier, and fulfillment location.

As a general estimate, most orders are expected to arrive within 7–20 business days after processing.

These are estimates and are not guaranteed delivery dates. Some orders may arrive sooner, while others may take longer due to circumstances outside our control.

Possible causes of delays include:

• Carrier delays
• Customs processing
• Weather conditions
• Holidays and peak shopping periods
• Incorrect or incomplete shipping information
• Supplier or fulfillment delays
• Other circumstances outside our control

Shipping Costs

Available shipping options and applicable shipping charges will be displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the product, destination, and shipping method selected.

Order Tracking

When tracking information is available, we will send it to the email address provided during checkout.

Please allow some time for tracking information to become active after your order has shipped. Tracking updates may take several business days to appear.

If your tracking information has not updated for an extended period, please contact us so we can look into the status of your order.

Multiple Items in One Order

If you purchase multiple products, your items may be shipped separately from different fulfillment locations. This means you may receive multiple packages and separate tracking numbers for the same order.

This does not necessarily mean there is a problem with your order.

Incorrect Shipping Address

Please make sure your shipping information is correct before completing your purchase.

If you realize that you entered an incorrect address, contact us as soon as possible. We will do our best to correct the information before the order is shipped, but we cannot guarantee that changes can be made after an order has entered processing or has been shipped.

The Pet Toybox is not responsible for orders delivered to an incorrect address provided by the customer.

Lost, Missing, or Stolen Packages

Once an order has been shipped, delivery is handled by the applicable shipping carrier.

If tracking shows that your package was delivered but you cannot locate it, please first check around your property and contact the carrier or local delivery service.

If you believe your package is genuinely lost in transit, contact us and provide your order number and tracking information. We will review the situation and work with the appropriate fulfillment or shipping provider where possible.

The Pet Toybox cannot guarantee replacement or refunds for packages confirmed as delivered by the carrier, including packages that may have been stolen after delivery.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us immediately.

Please include your order number and clear photos or videos showing the issue. We will review your request and, when appropriate, work with you to determine an appropriate resolution.

Please do not dispose of damaged or incorrect items until we have reviewed your request, as additional information or photos may be required.

For more information about returns and refunds, please review our Return Policy.

International Shipping

For orders shipped internationally, delivery times may vary significantly depending on the destination country and local customs procedures.

Customers may be responsible for any customs duties, import taxes, fees, or other charges imposed by their country's authorities unless otherwise stated at checkout.

The Pet Toybox is not responsible for delays caused by customs.

Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated "Last updated" date.

Contact Us

If you have questions about your order, shipping, or this Shipping Policy, please contact us:

The Pet Toybox
Email: thepettoybox2026@gmail.com
Phone: +1 (863) 372-5404

When contacting us about an order, please include your order number so we can assist you as quickly as possible.

Thank you for choosing The Pet Toybox!