Shipping Policy

Last updated: August 23, 2026

The Pet Toybox offers standard shipping to select countries and destinations available through our online store. By placing an order with The Pet Toybox, you acknowledge and agree to the terms of this Shipping Policy.

Shipping and Delivery

The Pet Toybox offers free standard shipping on orders shipped to eligible destinations. No separate standard shipping charge will be added at checkout for eligible orders.

Orders are processed after payment has been successfully received. Processing times may vary depending on the product, supplier, order volume, inventory availability, and other circumstances.

Once an order has been processed and shipped, the estimated delivery time is generally 7–20 business days. Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on the destination, shipping carrier, customs processing, product availability, and other circumstances outside our control.

The estimated delivery period does not necessarily include weekends or holidays.

Tracking Information

When tracking information is available, it will be provided to you after your order has been shipped.

Please note that tracking information may take some time to become available or update after an order has been shipped. Tracking updates may also be delayed while a package is in transit or undergoing customs processing.

Multiple Shipments

If you purchase multiple products in a single order, your items may be shipped separately and may arrive at different times. This may occur because products can be fulfilled from different suppliers, locations, or shipping facilities.

When available, separate tracking information may be provided for each shipment.

Shipping Destinations and Restrictions

We currently ship to select countries and destinations made available through our online store. Shipping availability may vary depending on the destination, product, supplier, carrier, and other factors.

Certain products or destinations may not be eligible for shipping. Some products or destinations may also have restrictions regarding P.O. boxes, military addresses, remote locations, or other delivery addresses.

If The Pet Toybox or its fulfillment provider is unable to ship an order to the address provided, we may contact you to request an alternative address or determine an appropriate resolution.

International Orders, Customs and Import Charges

For international orders, the customer is responsible for any customs duties, import taxes, tariffs, brokerage fees, or other charges imposed by the destination country, unless otherwise stated at checkout.

These charges are determined by the applicable authorities in the destination country and are outside The Pet Toybox's control.

International customers are responsible for ensuring that products ordered from The Pet Toybox may be legally imported into their destination country and for complying with applicable local import requirements and laws.

Customs processing may delay delivery beyond the estimated delivery timeframe.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you discover that you have provided an incorrect or incomplete shipping address, please contact us as soon as possible at thepettoybox2026@gmail.com.

We will make reasonable efforts to correct an address before an order has been processed or shipped, but we cannot guarantee that an address change will be possible once fulfillment or shipping has begun.

If an order is returned to the sender or fulfillment provider because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping costs may apply if reshipment is requested.

Lost, Delayed, or Missing Packages

If your order appears to be lost in transit or tracking information has not updated for an extended period, please contact us at thepettoybox2026@gmail.com.

We may work with the applicable shipping carrier or fulfillment provider to investigate the shipment and determine the appropriate resolution.

Depending on the circumstances, an eligible issue may be resolved through a refund, replacement, or another appropriate resolution, subject to our Return Policy and applicable law.

Packages Marked as Delivered

If tracking information indicates that an order was delivered but you have not received it, please contact us at thepettoybox2026@gmail.com.

We may ask you to check with household members, neighbors, the delivery location, or the applicable shipping carrier. We may also contact the carrier or fulfillment provider to investigate the delivery.

Any resolution will depend on the circumstances of the situation, information available from the carrier or fulfillment provider, and applicable law.

Damaged or Incorrect Items

Please inspect your order upon reception.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at thepettoybox2026@gmail.com within 7 days of delivery.

We may request photographs or other information showing the condition of the item and its packaging so that we can evaluate the issue and determine the appropriate resolution.

For approved returns involving damaged, defective, or incorrectly shipped items, The Pet Toybox will provide a return shipping label in accordance with our Return Policy.

Product Availability

Product availability may change without notice. Although we make reasonable efforts to keep products listed on our store available for purchase, inventory or availability may change after an order is placed.

If a product becomes unavailable after you place an order, we may contact you regarding available options, which may include cancellation and a refund.

Shipping Delays and Events Outside Our Control

The Pet Toybox is not responsible for shipping or delivery delays caused by circumstances outside our reasonable control.

Such circumstances may include, but are not limited to, severe weather, natural disasters, customs delays, carrier disruptions, transportation delays, strikes, labor disputes, government actions, supply interruptions, inventory issues, or other unforeseen events.

All delivery timeframes are estimates only and are not guaranteed.

Refused or Undeliverable Packages

If a customer refuses delivery of an order, or if a package cannot be delivered and is returned to the sender or fulfillment provider, the customer should contact The Pet Toybox at thepettoybox2026@gmail.com.

Any refund, replacement, or reshipment will be handled in accordance with our Return Policy and applicable law. Additional shipping costs may apply to reshipment where permitted by law.

Returns and Refunds

Shipping-related returns and refunds are subject to our Return Policy.

For normal eligible returns, customers may be responsible for return shipping costs as described in our Return Policy. If a return is approved, The Pet Toybox will provide a return shipping label in accordance with that policy.

Approved refunds will be issued to the customer's original payment method.

Cancellations

Customers who wish to cancel an order should contact The Pet Toybox as soon as possible at thepettoybox2026@gmail.com.

Cancellation requests are not guaranteed and may not be possible once an order has been processed or shipped.

Contact Us

If you have any questions regarding this Shipping Policy or your order, please contact us:

The Pet Toybox
Email: thepettoybox2026@gmail.com
Phone: +1 863-372-5404

By placing an order with The Pet Toybox, you acknowledge that you have read and understood this Shipping Policy.